How To Avoid Call Hold Times From Hurting Your Business

It won’t be easy to provide a great experience to callers after they’ve been put on hold. Most customers will tolerate a little hold time but will lose patience quickly, which will result in either an angry caller or even worse – an abandoned call. This will lead to a poor customer experience, which is

Directive On Payment Services (PSD2) and Customer Authentication

The revised Directive on Payment Services (PSD2) is to be implemented in January 2018. PSD2 is going to introduce new rules focused on opening access to payment account information to 3rd parties. The Payment Services Directive (PSD, 2007/64/EC) is an EU Directive, administered by the European Commission (Directorate General Internal Market) to regulate payment services